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Everytime that I add on video helper iam advised that I need to also download Companion application required"doing so I download malware that hijacks my browser

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  • Last reply by Shadow110

whatcolor
whatcolor
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I have a problem with down loading "video download helper add on. on firefox. After I download it and want to download and copy a youtube video I am blocked from doing so and a notice pops up "Companion application required⊗ This operation requires an external application to be completed.". So when I click on to download the companion I also download a malware on to my computer that takes over my browser search. To remove this malware I have to go and delete Firefox from my computer. Then again I go in and re-download firefox on to my computer. The reason that I downloaded firefox on to my computer was for the "video download helper" so that I can copy youtube videos on to my computer and to download it onto a thumb drive. Since a few weeks ago I have been unable to download and copy the youtube videos with this crap popping up and blocking me from downloading the videos that I wanted to download.

Please be advised that I do not go to any outside sites to download this crap : "Companion application required⊗ This operation requires an external application to be completed." and click on the button on the pop up notice I download malware onto my computer. Why is Mozilla forcing me to download malware with you new and improved Firefox browser?

What is going on?

I have a problem with down loading "video download helper add on. on firefox. After I download it and want to download and copy a youtube video I am blocked from doing so and a notice pops up "Companion application required⊗ This operation requires an external application to be completed.". So when I click on to download the companion I also download a malware on to my computer that takes over my browser search. To remove this malware I have to go and delete Firefox from my computer. Then again I go in and re-download firefox on to my computer. The reason that I downloaded firefox on to my computer was for the "video download helper" so that I can copy youtube videos on to my computer and to download it onto a thumb drive. Since a few weeks ago I have been unable to download and copy the youtube videos with this crap popping up and blocking me from downloading the videos that I wanted to download. Please be advised that I do not go to any outside sites to download this crap : "Companion application required⊗ This operation requires an external application to be completed." and click on the button on the pop up notice I download malware onto my computer. Why is Mozilla forcing me to download malware with you new and improved Firefox browser? What is going on?

All Replies (1)

Shadow110
Shadow110
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You need to inform who ever, go to the Developers page and there should be a Report Abuse link.

Mozilla has nothing to do with Developers addons other than approve them for use foe Firefox and provide then with a page for distribution. They do their own support.

If you downloaded something and a popup happens it is usuelly never to do with Firefox.

Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.