This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Please Unblock my account

  • 4 respostas
  • 1 has this problem
  • 1 view
  • Last reply by mmeiling

mmeiling
mmeiling
more options

Hello there, I recently migrated my mailbox - and seems like I forgot to create my firefox email alias. Can you please unlocked it.


Thank you, Matthias


.exited out email

Hello there, I recently migrated my mailbox - and seems like I forgot to create my firefox email alias. Can you please unlocked it. Thank you, Matthias .exited out email

James modificouno o

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Which account?

Account for this support forum? You posted here from a new SUMO account. You will need to login to the old account. Click your name at the top of a forum page and use Edit Profile. Then use the Change button next to email. Or a Firefox Account for Mozilla Services? https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts But you'll need access to the old email account to be able to add a 2nd email address.

mmeiling
mmeiling Question owner
more options

Hello he-edmeister,

ohh, sorry. Firefox Sync. I tried to logon with wrong password - this seems to have locked my account.

Thanks, Matthias

mmeiling
mmeiling Question owner
more options

Hello again,

Sorry, I didnt forgot the passwort - I just forgot to create the Firefox Alias during my mailbox migration. Now as I tried to logon, the confirmation email didnt reached me - and the non delivery notification seems to have blocked my account.

I created the Alias now - but get the promt to contact support to unlock it.

Thanks in advance, Matthias

mmeiling
mmeiling Question owner
more options

Hello,

Please ignore - I just noticed that I used the wrong email address. Can you please delete this thread / or at least the email adaddress?

Thanks and sorry, Matthias