This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to drag images to desktop from browser, get Untitled.url and similar instead of image file

  • 2 respostas
  • 2 have this problem
  • 1 view
  • Last reply by Achros1

more options

Unable to drag images to desktop from browser, get Untitled.url and similar instead of image file. Problem appeared a few days ago, persists through updates.

Windows 7 Firefox version 59.0 (64-bits)

Unable to drag images to desktop from browser, get Untitled.url and similar instead of image file. Problem appeared a few days ago, persists through updates. Windows 7 Firefox version 59.0 (64-bits)

Chosen solution

Hi, 7mins to do : please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0 with a Full Version Installer

fyi: I have no idea if this concerns you or not, pass it along if know someone

Please let us know if this solved your issue or if need further assistance.

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

Hi, 7mins to do : please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0 with a Full Version Installer

fyi: I have no idea if this concerns you or not, pass it along if know someone

Please let us know if this solved your issue or if need further assistance.

more options

The problem seems to have been resolved by this, thank you very much :D