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I keep getting bumped out when after I sign into online banking , everything else works

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  • Last reply by Shadow110

sharon222
sharon222
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when I sign in to my online banking the main page shows for about 10 seconds then says I have signed out which I didn't .every other place I go works fine including my other bank ,

when I sign in to my online banking the main page shows for about 10 seconds then says I have signed out which I didn't .every other place I go works fine including my other bank ,

All Replies (1)

Shadow110
Shadow110
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Hi, Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues, including Extensions.

Please check you Extensions like ad-blockers that may cause this issue by not allowing certain cookies. Please also check you Firefox settings regarding cookies.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.