We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

re captcha

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by Shadow110

ernestcello
ernestcello
more options

Hello everyone

I have been having issues with some webpages they are not letting me log in and i get always a message saying that the captcha is wrong but I get no captcha options , i have tried using the safe mode and still same issue .

Hello everyone I have been having issues with some webpages they are not letting me log in and i get always a message saying that the captcha is wrong but I get no captcha options , i have tried using the safe mode and still same issue .

All Replies (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

ernestcello
ernestcello Question owner
more options

I already checked that and i dont even get the shield , so its not blocking anything on teh options I already have that option disabled .

Shadow110
Shadow110
more options
  • Clear your cache and cookies

A good first step is to clear your cache and delete your cookies.

  • Disable Ad Blockers

Ad blockers may interfere with CAPTCHA. You can turn off ad-blocker without disabling your ad-blocker for other sites. To disable ad blockers, you can go into the settings for your ad blocker and "whitelist" or "allow ads" but make sure to check your ad blocker's support site for more instructions.

  • Enable Javascript

Javascript-blocking software (such as NoScript and JS Blocker) can also occasionally prevent CAPTCHA from functioning as it should.

Shadow110 modificouno o