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Chinese characters don't display in email

  • 3 respostas
  • 1 has this problem
  • 18 views
  • Last reply by WestEnd

Saloam
Saloam
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When I access my email (swissmail) with firefox (quantum) on my home computer (Windows 10) Chinese characters display incorrectly as question marks. Using edge or chrome there is no issue with the display of the characters in my email, so I know it's not a swissmail or windows problem. I have gone through the language add-ons to add both simplified and traditional Chinese. I have clicked the box under Fonts that says "Allow pages to choose their own fonts". Still, the characters do not display correctly in firefox. Any suggestions?

When I access my email (swissmail) with firefox (quantum) on my home computer (Windows 10) Chinese characters display incorrectly as question marks. Using edge or chrome there is no issue with the display of the characters in my email, so I know it's not a swissmail or windows problem. I have gone through the language add-ons to add both simplified and traditional Chinese. I have clicked the box under Fonts that says "Allow pages to choose their own fonts". Still, the characters do not display correctly in firefox. Any suggestions?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This usually happens when Firefox has a problem to use a specific font.

What font is specified and what font is Firefox trying to use?

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector.

Note that this is not about the font-family CSS rule, but about the font that Firefox actually uses as shown in the Font tab.

Saloam
Saloam Question owner
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Thanks for the response. Under "Inspect Element" the font is Arial. Other fonts in the page are listed as Times New Roman, Arial bold, and Arial italic. I understand that firefox should use Simsum to display Chinese characters, right? How can I activate that in my email? Chinese characters show up just fine on other sites.

WestEnd
WestEnd
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AFAIK unless you use the FF chinese version there could be some language translation problem. Otherwise Chrome can translate most language to EN or to your native language.