This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

gmail's tab to "label" emails does not work anymore.

  • 3 respostas
  • 1 has this problem
  • 3 views
  • Last reply by Susanrd

Susanrd
Susanrd
more options

When I try to add a label to my email, the labels tab does not bring up my list of labels to choose from or the ability to create a new label. I have to use another browser to label my emails.

When I try to add a label to my email, the labels tab does not bring up my list of labels to choose from or the ability to create a new label. I have to use another browser to label my emails.

All Replies (3)

Shadow110
Shadow110
more options

Hi, see if this is the issue : SHIELD ICON Tracking Protection

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection https://support.mozilla.org/en-US/kb/tracking-protection

What ad blocking Extensions are you running ? Turn them off and try.

What Security Software are you running  ?

Shadow110
Shadow110
more options
Susanrd
Susanrd Question owner
more options

We don't use AVAST or AVG. We have McAffee. And I do not get any error message or popup. Clicking the 'label' tab results in nothing. That is why I did not send a screenshot,; there was nothing to see. I see that in chrome the list of labels is now a popup window rather than a dropdown list. This is in the new look for gmail. That is when the problem first began.