This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird crashes when I open any MsOffice application

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by AlexNeuwahl

AlexNeuwahl
AlexNeuwahl
more options

Hello, my Thunderbird crashes when I open any MsOffice application. If a MsOffice application is already opened I can start Thunderbird and the two keep running, but If I copy anything in the clipboard, from any application, TB crashes immediately.

Here's the last crash report: https://crash-stats.mozilla.com/report/index/ba902923-f294-4bbe-9f05-fbd410180630

Thank you for your help

Hello, my Thunderbird crashes when I open any MsOffice application. If a MsOffice application is already opened I can start Thunderbird and the two keep running, but If I copy anything in the clipboard, from any application, TB crashes immediately. Here's the last crash report: https://crash-stats.mozilla.com/report/index/ba902923-f294-4bbe-9f05-fbd410180630 Thank you for your help

Chosen solution

Yes, I can confirm that updating the driver https://ca.arubapec.it/downloads/IDP_6.44.10_Windows.zip solves the problem. Thankyou very much!

Ler a resposta no contexto 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Recently crashes of this type have been linked to the athena smart card ID system and updated drives fixed it. Do you have those?

AlexNeuwahl
AlexNeuwahl Question owner
more options

Chosen Solution

Yes, I can confirm that updating the driver https://ca.arubapec.it/downloads/IDP_6.44.10_Windows.zip solves the problem. Thankyou very much!