This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

whitelisting sender in Thunderbird

  • 2 respostas
  • 2 have this problem
  • 6 views
  • Last reply by Toad-Hall

AC130
AC130
more options

When I send email in thunderbird from my own gmail account to SAME gmail account, and this account is in my address book, Thunderbird (version 60.3.3) thinks its junk mail. I saw an answer on https://support.mozilla.org/en-US/questions/1176221that states that email address on address book would whitelist the sender but this is NOT the case - at least not on version 60.3.3 (latest, running on windows 10 x64)

How can I whitelist MYSELF ??

When I send email in thunderbird from my own gmail account to SAME gmail account, and this account is in my address book, Thunderbird (version 60.3.3) thinks its junk mail. I saw an answer on https://support.mozilla.org/en-US/questions/1176221that states that email address on address book would whitelist the sender but this is NOT the case - at least not on version 60.3.3 (latest, running on windows 10 x64) How can I whitelist MYSELF ??

All Replies (2)

AC130
AC130 Question owner
more options

NOT a reply - just adding screen snapshot of the issue

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

email address needs to be in an address book and that address book needs to be selected to act as a whitelist in the Junk Settings for the account. Right click on mail account in Folder Pane and select 'Settings' select 'Junk settings' set up adaptive junk controls and then train Thundrebird to understand what is and what is not junk.

see images below as guide:

But first you must select that email as 'not Junk'.

It is also advised that you do not send emails that mimic the sort of emails sent by spammers.

Info link: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

Toad-Hall modificouno o