Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot get back on password has been delelte

more options

I cannot get back on my email account. I tried changing my password as I did not know what it was,I followed instructions on her as to reseting password and deleted all and now cannot get back on

I cannot get back on my email account. I tried changing my password as I did not know what it was,I followed instructions on her as to reseting password and deleted all and now cannot get back on

All Replies (1)

more options

Your email password is administered with your email provider. You cannot change the actual password with Thunderbird. After working with your provider to get a password that works and you remember you can use it to access your email using Thunderbird.