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Can't remove master password or allow "ask to save logins and passwords"

  • 4 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

haltsimog
haltsimog
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First I couldn't allow "Ask to save logins and passwords for websites" at the Privacy & Security settings. It's just a grey box I can't check. So I thought of trying to use a master password, set it up and gave it a try. It didn't work. Now, I have a couple of problems: When I open Firefox, it prompts me for the master password, and when I enter it, it prompts me again. And again. And it keeps going until I click on "cancel" instead of actually entering the password. I can't change my master password. It starts the same loop as above. I can't disable the "Use a master password" box. When I click it, it asks for my master password, but I can't click on the "Remove" button - it's grey. Has anyone experienced this? Thanks!

First I couldn't allow "Ask to save logins and passwords for websites" at the Privacy & Security settings. It's just a grey box I can't check. So I thought of trying to use a master password, set it up and gave it a try. It didn't work. Now, I have a couple of problems: When I open Firefox, it prompts me for the master password, and when I enter it, it prompts me again. And again. And it keeps going until I click on "cancel" instead of actually entering the password. I can't change my master password. It starts the same loop as above. I can't disable the "Use a master password" box. When I click it, it asks for my master password, but I can't click on the "Remove" button - it's grey. Has anyone experienced this? Thanks!

All Replies (4)

FredMcD
FredMcD
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Are you using any password add-ons/programs?

Change the Master Password to nothing (no password).

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

haltsimog
haltsimog Question owner
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That disabled the master password. Thanks! I still have the issue with saving logins and passwords, though - checkbox's still grey.

FredMcD
FredMcD
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FredMcD said

Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using Sync as that is a possible reason to ask for the MP?

What happens if you try to open the Password Manager?

  • Options/Preferences -> Privacy & Security: Forms & Passwords: "Saved Logins" -> "Show Passwords"

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

See also:

You can rename/remove logins.json and key4.db in the Firefox profile folder with Firefox closed if you can't use other ways to recover from this.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.