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Random crashing

  • 1 resposta
  • 2 have this problem
  • 10 views
  • Last reply by sfhowes

mfxkl
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I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running).

I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version.

Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228

User is running Win7. Any advice much appreciated.

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running). I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version. Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228 User is running Win7. Any advice much appreciated.

Chosen solution

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.