This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Web game requires adobe flash player to be installed, how do I give it permission?

  • 6 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

System details: Ubuntu 18.04 Firefox 65.0.1 Adobe Flash player 32

web game: tetrisfriends.com

The game used to work and then one day the prompt went away and the website cannot use adobe flash player and requires me to install it. I have uninstalled and reinstalled on several occasions and rebooted several times as well with no success. Please help.

System details: Ubuntu 18.04 Firefox 65.0.1 Adobe Flash player 32 web game: tetrisfriends.com The game used to work and then one day the prompt went away and the website cannot use adobe flash player and requires me to install it. I have uninstalled and reinstalled on several occasions and rebooted several times as well with no success. Please help.

All Replies (6)

more options

Your system details does not show the player.

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow. ++++++++++++++++++++++++++++++++++++++++ Go to the web page. Once the page is loading, mouse to the address bar and Left-click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

more options

Thank you for the help. Unfortunately this did not work for me. I have made the "shockwave flash" to ask or allow. As for the permissions section, it only allows me to change Location, Camera, Microphone, Notifications, Popup windows and warnings. There is no option to permit websites to use adobe flash player. Any other suggestions?

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Yes, the problem is still persistent in safe mode as well. :/

more options

The permission for Flash can be found in "Tools -> Page Info -> Permissions".

Does the website work if you set "Always Activate" in "Addons -> Plugins"?


You can find a Lego block icon at the left end of the location bar indicating that the web page uses a plugin (Flash) that Firefox might block. You can click this Lego block icon to allow or block the plugin.