Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have two add-ons, Dlink and Trusteer Rapport not working in Firefox, and can't find fixes

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

randaloro
randaloro
more options

Neither one shows up on the Addons Manager page. Dlink Uplayer-1.0.2.7 was downloaded and installed at least twice. Rapport was reinstalled, and I got a message to complete the protection I must enable the Rapport extension in the Addon Manager but it is also not showing up there, either.

Running version 60.6.3esr(64-bit).

Neither one shows up on the Addons Manager page. Dlink Uplayer-1.0.2.7 was downloaded and installed at least twice. Rapport was reinstalled, and I got a message to complete the protection I must enable the Rapport extension in the Addon Manager but it is also not showing up there, either. Running version 60.6.3esr(64-bit).

All Replies (1)

FredMcD
FredMcD
more options

Your system details shows; Firefox 60.6.3esr (current) Extensions AdBlock 3.29.0 (jid1-NIfFY2CA8fy1tg@jetpack) (Inactive) hotfix-update-xpi-intermediate 1.0.3 (hotfix-update-xpi-intermediate@mozilla.com) (Inactive) Radio 100.2.2 (@Radio) (Inactive) Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.