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Firefox master password always requested on startup after the Windows May 2019 update

  • 3 respostas
  • 3 have this problem
  • 1 view
  • Last reply by DennisA

alexanderrow
alexanderrow
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The master password is requested at every startup of Firefox since I updated the Windows 10 system with the updates of May 2019. This happens with the same behaviour exactly on both my two PCs. I updated the Windows 10 system in both of them and then the issue appeared in both of them. I've tried all the following issues:

- I deleted all the profile settings from the AppData folder and I started Firefox with a new blank profile: the issue disappears, but after I set a new master password, after some time of browsing, the master password is requested at a random moment (no apperent cause for that). From that moment, the master password is requested at every startup of Firefox. - I'm NOT logged into Sync - The issue happens even starting Firefox with a blank page - my security.enterprise_roots.enabled setting is set to FALSE - I have NO antivirus installed in the system, neither Avast, nor Kaspersky

Thank you.

The master password is requested at every startup of Firefox since I updated the Windows 10 system with the updates of May 2019. This happens with the same behaviour exactly on both my two PCs. I updated the Windows 10 system in both of them and then the issue appeared in both of them. I've tried all the following issues: - I deleted all the profile settings from the AppData folder and I started Firefox with a new blank profile: the issue disappears, but after I set a new master password, after some time of browsing, the master password is requested at a random moment (no apperent cause for that). From that moment, the master password is requested at every startup of Firefox. - I'm NOT logged into Sync - The issue happens even starting Firefox with a blank page - my security.enterprise_roots.enabled setting is set to FALSE - I have NO antivirus installed in the system, neither Avast, nor Kaspersky Thank you.

Chosen solution

hi alexanderrow, can you try if entering about:studies into the address bar, removing "hotfix-update-xpi-signing-intermediate-bug-v1.0.3-1548973" and see if this can fix the issue after restarting the browser?

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All Replies (3)

philipp
philipp
  • Moderator
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Chosen Solution

hi alexanderrow, can you try if entering about:studies into the address bar, removing "hotfix-update-xpi-signing-intermediate-bug-v1.0.3-1548973" and see if this can fix the issue after restarting the browser?

alexanderrow
alexanderrow Question owner
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Yeah, thank you! It worked!

DennisA
DennisA
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I have this problem too. Rather annoying.

I tried the removing "hotfix-update-xpi-signing-intermediate-bug-v1.0.3-1548973" but it listed it as completed and there didn't seem to be an option for removing it.

There was and active study "prefflip-push-performance-1491171" which had a "Remove" button to the right of it, but figured that was only for that fix.

Anything else I can try?