Hi lawyerjackson,

Launch Firefox in Safe Mode: Press and hold the shift key and launch Firefox. See if the problem persists.

If it does not, it is probably associated with an add-on or extension.

I have no add-ons or extensions installed. It didn't crash in Safe Mode, but it also wouldn't access websites.

Hi lawyerjackson,

The next steps would be:

Backup your profile: Back Up Firefox Profiles

Then Refresh Firefox: Refresh Firefox

You can restore your profile and see if the problem persists.

If it does persist, see: Get Help Fixing Crashes

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter