This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I'm getting unwanted mail and I can't get a filter to just delete it. Can you help?

  • 5 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Matt

Johnk860
Johnk860
more options

I'm getting mail with a consistent "From" like @somebody.org. I've tried filters applied when "manually run" and "Getting new mail before junk classification" to "Delete Message" (Match any of the following) when the from contains the @somebody.org, or the full mail, like "news@somebody.or, but everything gets put in my junk mail folder instead of trash or just being deleted. How do I just make it go away? We're talking 12-16 mailings a day here from some whacko political group.

I'm getting mail with a consistent "From" like @somebody.org. I've tried filters applied when "manually run" and "Getting new mail before junk classification" to "Delete Message" (Match any of the following) when the from contains the @somebody.org, or the full mail, like "news@somebody.or, but everything gets put in my junk mail folder instead of trash or just being deleted. How do I just make it go away? We're talking 12-16 mailings a day here from some whacko political group.

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

set the function of the filter to delete the messages and they will go to your trash, set it to mark them as junk and they will go to your junk. There is no make them totally disappear option.

Johnk860
Johnk860 Question owner
more options

as stated in the problem, Delete Message was the option chosen. Regardless of that choice and, as stated, they went to Junk anyway, which is my problem.

Johnk860 modificouno o

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If you are using Yahoo or one of their ISP contracted services then that would be expected. They decide where spam goes. us mere users are to stupid to make our own decisions.

Johnk860
Johnk860 Question owner
more options

I'm on Comcast, but I haven't had a problem with any of my other filters. I'm having trouble with the theory that the ISP can affect a filter that just moves things around in my local PC. But I'll look into that.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Johnk860 said

I'm on Comcast, but I haven't had a problem with any of my other filters. I'm having trouble with the theory that the ISP can affect a filter that just moves things around in my local PC. But I'll look into that.

I refered to Yahoo. As far as I know Comcast does not contract their mail from Yahoo.

Filtering on IMAP account is very much involved with the server as it is synchronized back to the server, so if you filter violates some server side limitation then the filter fails.

But you have not actually said if you use IMAP or POP so I am guessing as most people use IMAP these days that you use IMAP.

Likewise the anti virus or other addons (particularly the ones anti virus companies inject into Thunderbird) can see mail doing spectacularly bizarre things like all new mail going to the trash or junk folders.

Have you tried restarting Thunderbird in safe mode (with addons disabled) from the help menu. That might point to a solution.