This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I use a PAID version of Everhelper - from Nimbus Web - firfox has deleted my thumbnails on every page what are your issues with Nimbus and Everhelper and the t

  • 6 respostas
  • 1 has this problem
  • 15 views
  • Last reply by Patricia

more options

I use Everhelper/me and the FVD speedial - why does firefox claim it was "accidentally" erased - I think that is untrue because deleting is a deliberate action - I am prevented getting in touch with Nimbus from my laptop - does Firefox do THAT - FIREFOX was once my favorite browser - not so much now please return my speeddial pages I need them do bI need the shock wave flash - if you will work bettwer with it's removal you can have it

I use Everhelper/me and the FVD speedial - why does firefox claim it was "accidentally" erased - I think that is untrue because deleting is a deliberate action - I am prevented getting in touch with Nimbus from my laptop - does Firefox do THAT - FIREFOX was once my favorite browser - not so much now please return my speeddial pages I need them do bI need the shock wave flash - if you will work bettwer with it's removal you can have it

Chosen solution

Hi Patricia, did your Firefox suffer more of a memory loss than just Everhelper and FVD? The reason I ask about that is some users reported that their Firefox 70 installation created a new profile and asked them to connect to a Firefox Account to get their data. Does that sound familiar?

If your Firefox created a new profile

A new profile starts off completely unfamiliar: just the default bookmarks of a new installation, no saved logins, no add-ons.

If that was your experience:

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Anything progress so far?

Ler a resposta no contexto 👍 0

All Replies (6)

more options

What do you mean about this part:

Patricia said

I use Everhelper/me and the FVD speedial - why does firefox claim it was "accidentally" erased - I think that is untrue because deleting is a deliberate action

Could you explain the message you're getting in more detail?

The initial release of Firefox 70.0 had a storage problem on some users' computers. It could cause website to load incompletely and it also could affect some add-ons. There was a patch released the other day to fix that. if you didn't already pick up Firefox 70.0.1, could you try updating to see whether it helps:

Update Firefox to the latest release

more options

I shall update as you advise - this has happened too often - firefox updates - and in my personal case my Nimbus Application which I believe to be much recommended - is just wiped out - I have updated so often - as I am sure you are aware - so - updating - and shall pay a little more if I can - at83 I am pensioned do not forget

more options

I tried updating and was given a pop up that said I had updated t0 - er - 70.0.1 already - dark blue pop up - IIRC and noit has not worked YET !!! Lost faith lost confidence I was so sure it would even tuallywork

more options

Chosen Solution

Hi Patricia, did your Firefox suffer more of a memory loss than just Everhelper and FVD? The reason I ask about that is some users reported that their Firefox 70 installation created a new profile and asked them to connect to a Firefox Account to get their data. Does that sound familiar?

If your Firefox created a new profile

A new profile starts off completely unfamiliar: just the default bookmarks of a new installation, no saved logins, no add-ons.

If that was your experience:

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Anything progress so far?

more options

1. Xmarks 2. EverSync 3. Google Bookmarks 4. Raindrop.io 5. Atavi

https://www.raymond.cc/blog/sync-your-bookmarks-across-browsers-systems/

more options

Thanks to everyone especially jscherr - I realised a littlelately that being apt to update and forget the re-start - I did some of a contribution I am sorry for that I have acquainted Nimbus with the fact s notably that you and others have helped so much Patricia