Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New email notification is not actually showing the new email

more options

I have several accounts (all IMAP) setup in Thunderbird. I leave some of them unread. When a new email arrives then I do get the new email notification popup (good), but the popup shows 1-4 of the old unread email subjects, and none of the actually new emails that just arrived. If I mark all emails in all accounts as "read", then when a new email arrives the popup does correctly show the subject of the new email.

This has been happening for as long as I can remember (10 years at least) ... it doesn't matter if I use regular check or if I enable the "allow immediate server notification when new email arrives". I'm now quite bugged about it as I receive increasingly more email and I have to manually switch to the Thunderbird window, and flip through folders to see which one actually has just received new email. Time consuming and Irritating.

Happens on both Windows and MacOSX. Using latest version v60.9.1.

Any clues?

I have several accounts (all IMAP) setup in Thunderbird. I leave some of them unread. When a new email arrives then I do get the new email notification popup (good), but the popup shows 1-4 of the old unread email subjects, and none of the actually new emails that just arrived. If I mark all emails in all accounts as "read", then when a new email arrives the popup does correctly show the subject of the new email. This has been happening for as long as I can remember (10 years at least) ... it doesn't matter if I use regular check or if I enable the "allow immediate server notification when new email arrives". I'm now quite bugged about it as I receive increasingly more email and I have to manually switch to the Thunderbird window, and flip through folders to see which one actually has just received new email. Time consuming and Irritating. Happens on both Windows and MacOSX. Using latest version v60.9.1. Any clues?

user209886403659902588461704022956802414782 modificouno o

All Replies (6)

more options

Hi there normadize. we have read your email.

we try to help you.

Greetings Firefox Volunteer.

День сумо modificouno o

more options

When I read your message, the question is whether we can do something about how a popup window could be set up so that old mails .. unread no longer come offer but constantly the newest mail only?

is this correct?



It is automatically built into Firefox.

Disabling this could be harmful to incoming web pages from important organizations -websites , for example, they also mainly use this.

But this is possible.


For Firefox Windows-Mac?.


To completely disable the pop-up blocker, go to Tools > Options > Content and uncheck Block pop-up windows


You can uncheck the Block Pop up windows Under Firefox Orange Button > Options > Options > Content Tab.


For Thunderbird

By default, Thunderbird will notify you of new mail via a pop-up box.

If you don't want to be notified in this way, click Tools > Options > General. Uncheck either or both boxes for Show an alert or Play a sound. Then click OK.

Note: Even if you uncheck both boxes, Thunderbird will still display the small envelope icon in the lower right of your screen.

If you do want to show alerts, but want to limit the kind of information displayed, click Customize and check only what you want to see. Click OK, then exit Options.


https://addons.mozilla.org/en-US/firefox/addon/poper-blocker-pop-up-blocker/versions/

https://addons.mozilla.org/en-US/firefox/addon/poper-blocker-pop-up-blocker/

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

(P.s Apple has decided that this must be done through the OS notification of sounds and not through Thunderbird.)


Greetings Firefox Volunteer.

День сумо modificouno o

more options

My question is about Thunderbird, not Firefox.

A "new email notification" should be showing exactly that, i.e. new emails ... not old emails.

user209886403659902588461704022956802414782 modificouno o

more options

I don't know where TB stores the information that determines which messages are displayed in the new mail notification popup, but in the meantime, I suggest you create a new profile, add one IMAP account, and see if the problem remains with this new, unadorned profile.

To start Profile Manager, close TB, Winkey+R, type thunderbird.exe -p

The current profile is untouched and can be accessed anytime through Profile Manager.

more options

Hello Again. Normadizer.

Please here it is..

https://support.mozilla.org/en-US/kb/using-multiple-profiles




Greetings Firefox Volunteer

День сумо modificouno o

more options

Hello there. Normadizer.

All push notifications and or email notifications In Thunderbird will be in the following order.




only the first new mail shows the notification All following new mails aren't shown until the mails are read.




Although this is possible ...it is not.

I've been searching Thunderbird for you.

It is the same yes since 2010.


We have helped you well.

good bye.


Greetings Firefox Volunteer.

День сумо modificouno o