This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Outlook junk conflicting folders with Thunderbird

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

richardhill123
richardhill123
more options

Hi everyone,

I have recently got started with using Thunderbird as my default email client and have now migrated my Outlook account over. However, I recently received an email from Microsoft saying the following:

One or more folders in your mailbox have name conflicts with others or system reserved names.

Folders with these names can't be downloaded by your IMAP e-mail program. 

   Junk

Please connect to your mailbox using your Web browser and rename those folders. Once renamed, those folders will be displayed in your IMAP e-mail application correctly.

How would I go about fixing this? In the Outlook web client, I am unable to rename the default system junk folder where most of my junk ends up in Outlook.com since Outlook won't allow this. At the moment I only see the Thunderbird junk folder and not the Outlook one which has different junk emails in. Is there any way to get this folder synced to Thunderbird?

Any help would be appreciated.

Hi everyone, I have recently got started with using Thunderbird as my default email client and have now migrated my Outlook account over. However, I recently received an email from Microsoft saying the following: ------------------------------------------------------------------------------------------------------------------------------------------- One or more folders in your mailbox have name conflicts with others or system reserved names. Folders with these names can't be downloaded by your IMAP e-mail program. Junk Please connect to your mailbox using your Web browser and rename those folders. Once renamed, those folders will be displayed in your IMAP e-mail application correctly. -------------------------------------------------------------------------------------------------------------------------------------------- How would I go about fixing this? In the Outlook web client, I am unable to rename the default system junk folder where most of my junk ends up in Outlook.com since Outlook won't allow this. At the moment I only see the Thunderbird junk folder and not the Outlook one which has different junk emails in. Is there any way to get this folder synced to Thunderbird? Any help would be appreciated.

richardhill123 modificouno o

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

With my Hotmail account, if I right-click the account in the Folder Pane, Subscribe, there is a Junk folder and a Junk E-mail folder. Both are present when viewed on outlook.com, although they are named Junk Email and Junk E-mail (note the hyphen). The filtering by outlook.com places the same mail in the Junk folder in TB and Junk Email on the web, although to be consistent, you would expect the TB folder to be named Junk Email. In my case, both folders are subscribed in TB with no conflicts.

This is for an account with TB's junk controls not activated, so it may be that if you do have the controls on, it creates another Junk folder that is in conflict with the one on outlook.com. Or, it may be necessary to adjust the Destination setting in the Junk Settings section for the account in Tools/Account Settings.

In short, I would not apply TB's junk controls, and just subscribe to the Junk (i.e. Junk Email) folder. The filtering by outlook.com is quite effective.

sfhowes modificouno o