This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I'm asked for my Master Pasword on my Windows computer/Firefox browser, I enter the correct password, but it's not being accepted.

  • 1 resposta
  • 1 has this problem
  • 26 views
  • Last reply by Eve

more options

When I need to use a website for which Firefox has a login stored, the usual box comes up asking for my Master Password. But it won't accepted my Master Password when I enter it. And it won't let me cancel the box/request for Master Password. I know my password well as I use it on a daily basis. Nonetheless, I tried entering it into the popup box 6 times, and it's still not being accepted. Why has Firefox suddenly stopped accepting my Master Password. I am in desperate need of accessing several websites today that require logins that have been stored on Firefox.

When I need to use a website for which Firefox has a login stored, the usual box comes up asking for my Master Password. But it won't accepted my Master Password when I enter it. And it won't let me cancel the box/request for Master Password. I know my password well as I use it on a daily basis. Nonetheless, I tried entering it into the popup box 6 times, and it's still not being accepted. Why has Firefox suddenly stopped accepting my Master Password. I am in desperate need of accessing several websites today that require logins that have been stored on Firefox.

All Replies (1)

more options

does this happen on all sites or specific ones?