This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i have ubuntu 20.04 lts ubuntu os on which firefox 78.0.2(64-bit) is installed.i can't play online music as well as can't watch video on website(except youtube).

  • 1 resposta
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

more options

I have already enabled play drm-controlled content but still i can't play music on online platform like spotify,jiosaavn,ganna and i can't watch video on platform like hotstar,amazon prime etc but YouTube works fine.I have issue with google meet also. It keep on processing and i can't join a meeting or create a room.In short online audio and video not supported in firefox.Other browser works fine.iIhave already downloaded and enabled Widevine Content Decryption Module provided by Google Inc.

  1. how to support and play online audio and video on all websites.
  2. how google meet works fine in my browser.
I have already enabled play drm-controlled content but still i can't play music on online platform like spotify,jiosaavn,ganna and i can't watch video on platform like hotstar,amazon prime etc but YouTube works fine.I have issue with google meet also. It keep on processing and i can't join a meeting or create a room.In short online audio and video not supported in firefox.Other browser works fine.iIhave already downloaded and enabled Widevine Content Decryption Module provided by Google Inc. # how to support and play online audio and video on all websites. # how google meet works fine in my browser.

All Replies (1)

more options

Make sure you have the latest FFmpeg and libavcodec packages installed.

You can check the Web Console for media related messages.