This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I've lost my data after resetting my firefox account password

  • 1 resposta
  • 1 has this problem
  • 26 views
  • Last reply by philipp

kvinesh966
kvinesh966
more options

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back.

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, resetting your account password will delete all data stored on the firefox sync servers - there is a warning displayed about this before this step is taken and there is no way to revert this unfortunately. the only key to decrypt this data is gone.

how did you reset your pc - with windows' internal tools? if so and in case you still have a windows.old folder present on your hard-drive you may be able to restore some user data from before the reset (look in C:\Windows.old\Users\<your username>\AppData\Roaming\Mozilla\Firefox\Profiles):