This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Computer warning

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

salgal81
salgal81
more options

I was browsing the web and I got this warning from Firefox and window regarding a security risk, I could not click out of it and there was a number to call and I called it and it seem very strange to me, I think it was a scam, so I hang up on them and rebooted my computer and started my Norton file. Here is the link I got. Can anyone tell me what this is?

https://www.google.com/search?client=firefox-b-1-d&q=firefox+warning+potential+security+risk

I was browsing the web and I got this warning from Firefox and window regarding a security risk, I could not click out of it and there was a number to call and I called it and it seem very strange to me, I think it was a scam, so I hang up on them and rebooted my computer and started my Norton file. Here is the link I got. Can anyone tell me what this is? https://www.google.com/search?client=firefox-b-1-d&q=firefox+warning+potential+security+risk

All Replies (2)

FredMcD
FredMcD
more options

Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page which is the same when done while on site by going to Help > Report Web Forgery

http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

FredMcD
FredMcD
more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.