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Page not loading correctly after last update

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

angeliquejohnson1
angeliquejohnson1
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The page isn’t redirecting properly

An error occurred during a connection 

   This problem can sometimes be caused by disabling or refusing to accept cookies.


I can't figure out where to make the changes on the page to accept cookies for that page.

The page isn’t redirecting properly An error occurred during a connection This problem can sometimes be caused by disabling or refusing to accept cookies. I can't figure out where to make the changes on the page to accept cookies for that page.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window