This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Media Keys forward / backward aren't working and greyed out in the overlay

  • 2 respostas
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds.

Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds. Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

All Replies (2)

more options

michaelhaas.mail said

When I want to skip a video in a youtube playlist, skip to the next track or to the previous one in spotify etc, my keyboard media keys don't work. The play/pause button works and so does volume up/down. The overlay appears all the time, but the buttons for forward/ backward are greyed out. Sometimes a song stops when I hold forward for a few seconds. Another guy had this problems 7 years ago, the solution was to start firefox in safe mode. I did that. Didn'T work. I also disabled hardware acceleration, didn'T work.

edit: the media keys work fine in other browsers like edge etc.

more options

Is hardware key support enabled or disabled ?

You can check media.hardwaremediakeys.enabled on the about:config page.

Note that you will likely see a Firefox label next to the controls if you enable this feature and make (volume) adjustments in the player.