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Not connecting to server, statusbar getting stuck on "Connect.."

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  • Last reply by foxmichaels

foxmichaels
foxmichaels
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Had to move to a new laptop. Had the same version of Thunderbird installed on both (older than v60), and just copied the Profile directory over. At that time, two of the four accounts would work, the other two would get stuck on showing a message in the status bar that read: "<account email> Connected to: <server name>" And then, nothing.

I figured it was something odd, so I uninstalled that version of TB, and installed the latest. Set up first email account - one that worked on the old version - and it now freezes the same as the other accounts on the old installation. (When uninstalling the old version, I DID remove both Thunderbird profiles in Roaming and Local AppData directories.

Got some logs using the log settings: `IMAP:5,LDAP:5,Mailbox:5,MailDirStore:5,MsgBiff:5,timestamp` And the log is here: https://pastebin.com/V83aiSga Essentially, it seems that it tries to connect, then immediately disconnect or give up. Specifically:

2020-10-29 00:01:54.610000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:ProcessCurrentURL: entering 2020-10-29 00:01:54.610000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:ProcessCurrentURL:imap://mike%40server%2Ecom@mail.server.com:143/select%3E%5EINBOX: = currentUrl 2020-10-29 00:01:54.874000 UTC - [(null) 24192: IMAP]: D/IMAP ReadNextLine [rv=0x805a3ff2 stream=1FD35AC0 nb=0 needmore=1] 2020-10-29 00:01:54.875000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a3ff2 2020-10-29 00:01:54.875000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:TellThreadToDie: close socket connection

Any pointers appreciated! -Mike

Had to move to a new laptop. Had the same version of Thunderbird installed on both (older than v60), and just copied the Profile directory over. At that time, two of the four accounts would work, the other two would get stuck on showing a message in the status bar that read: "<account email> Connected to: <server name>" And then, nothing. I figured it was something odd, so I uninstalled that version of TB, and installed the latest. Set up first email account - one that '''worked''' on the old version - and it now freezes the same as the other accounts on the old installation. (When uninstalling the old version, I DID remove both Thunderbird profiles in Roaming and Local AppData directories. Got some logs using the log settings: `IMAP:5,LDAP:5,Mailbox:5,MailDirStore:5,MsgBiff:5,timestamp` And the log is here: https://pastebin.com/V83aiSga Essentially, it seems that it tries to connect, then immediately disconnect or give up. Specifically: 2020-10-29 00:01:54.610000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:ProcessCurrentURL: entering 2020-10-29 00:01:54.610000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:ProcessCurrentURL:imap://mike%40server%2Ecom@mail.server.com:143/select%3E%5EINBOX: = currentUrl 2020-10-29 00:01:54.874000 UTC - [(null) 24192: IMAP]: D/IMAP ReadNextLine [rv=0x805a3ff2 stream=1FD35AC0 nb=0 needmore=1] 2020-10-29 00:01:54.875000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a3ff2 2020-10-29 00:01:54.875000 UTC - [(null) 24192: IMAP]: I/IMAP 20012000:mail.server.com:NA:TellThreadToDie: close socket connection Any pointers appreciated! -Mike

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foxmichaels
foxmichaels Question owner
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Ah, based on one of the other posts that was 'suggested' - yes, my server has auto-configure enabled. However - this has happened both with and without it. (After installing the latest and NOT having the auto-config, I uninstalled TB, created my autoconfig, reinstalled TB (and removed profile directories) and then tried connecting to the same result.