This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Problem with lats Thunderbird update?

  • 1 resposta
  • 1 has this problem
  • 11 views
  • Last reply by Toad-Hall

rosenfeldmart1
rosenfeldmart1
more options

Hello, I'm having trouble downloading e-mails since Thunderbirds' last update. I'm using Thunderbird for my professionnal e-mails. I can still access those e-mails through our online "Webmail" provider but not through Thunderbird. When clicking on the download e-mail button, Thunderbird states that it connect to my professionnal e-mail account, but then nothing happend. I'm still able to send e-mail through Thunderbird.

Any idea what could be hapenning? Thanks advance Martin

Hello, I'm having trouble downloading e-mails since Thunderbirds' last update. I'm using Thunderbird for my professionnal e-mails. I can still access those e-mails through our online "Webmail" provider but not through Thunderbird. When clicking on the download e-mail button, Thunderbird states that it connect to my professionnal e-mail account, but then nothing happend. I'm still able to send e-mail through Thunderbird. Any idea what could be hapenning? Thanks advance Martin

Chosen solution

There has been a change in the preferences - the minimum TLS has been set as TLSv1.2 If this is the issue effecting you then you can fix it. There are still many servers that are not using the most up to date protocols, but you can reset the minimum so getting access to those servers.

TRy this info: https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-email-messages

Ler a resposta no contexto 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

There has been a change in the preferences - the minimum TLS has been set as TLSv1.2 If this is the issue effecting you then you can fix it. There are still many servers that are not using the most up to date protocols, but you can reset the minimum so getting access to those servers.

TRy this info: https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-email-messages