This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Lost content in saved email folders

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by normhow

normhow
normhow
more options

After I had lost my left pane T bird saved email folders, you helped me restore them. But now when i open them, the contents are all missing. This represents years of work. Please advise how to restore the content, thank you

After I had lost my left pane T bird saved email folders, you helped me restore them. But now when i open them, the contents are all missing. This represents years of work. Please advise how to restore the content, thank you

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

it has taken you since April to come back to this https://support.mozilla.org/en-US/questions/1282245?page=2

https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss

Try importing from the location using this addon.

normhow
normhow Question owner
more options

Matt- Thank you for the suggestion to install the new Add-on which you refer to. My only hesitation, being a less sophisticated tech person, is if I install the new version, is there any danger that my lost email file content on the older version might be permanently lost with old version. This is a lot of files. If you don't think this is a problem, and maybe it isn't, I will go ahead. Thx again for your continuing help.