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emails disappear from view but reappear after I switch to another subfolder and then back again

  • 4 respostas
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  • Last reply by richard188

richard188
richard188
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I am running Thunderbird 78.6.1 (64 bit) under Manjaro 20.2.1, and with OWL for Exchange 0.7.7.2

I think the problem is happening on all folders: after some seconds all the emails "disappear"; if I then open a different subfolder, I can see the emails in that folder; and if I go back to the first folder, the emails are all there - but then "disappear" again after some seconds; on some occasions I see just the new emails, not the older ones; this has only been happening for a couple of days;

I am running Thunderbird 78.6.1 (64 bit) under Manjaro 20.2.1, and with OWL for Exchange 0.7.7.2 I think the problem is happening on all folders: after some seconds all the emails "disappear"; if I then open a different subfolder, I can see the emails in that folder; and if I go back to the first folder, the emails are all there - but then "disappear" again after some seconds; on some occasions I see just the new emails, not the older ones; this has only been happening for a couple of days;

Chosen solution

This is the advice I have received from the OWL people.

This was a known problem that appeared in the last few days. There is already an update available that fixes it for most people. Can you please install Owl version 0.7.7.4, restart Thunderbird (a restart is necessary for Owl), and see whether the problem persists? If the problem continues, please try to create a new Thunderbird profile, install Owl, and try to set up the account there. If it still doesn't work, please write to owl.support@beonex.com with a copy of your error console (Thunderbird menu | Tools | Developer | Error Console, and copy the entire contents as text), please.

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Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

This is the advice I have received from the OWL people.

This was a known problem that appeared in the last few days. There is already an update available that fixes it for most people. Can you please install Owl version 0.7.7.4, restart Thunderbird (a restart is necessary for Owl), and see whether the problem persists? If the problem continues, please try to create a new Thunderbird profile, install Owl, and try to set up the account there. If it still doesn't work, please write to owl.support@beonex.com with a copy of your error console (Thunderbird menu | Tools | Developer | Error Console, and copy the entire contents as text), please.

richard188
richard188 Question owner
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Huge thank you to Matt;

richard188
richard188 Question owner
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I spoke a bit too soon; in fact I had to create a new profile which seems to have worked; I was able to create it in the same folder as the original profile, which had the huge advantage of not having to rebuild a very large inbox; thanks again!

richard188
richard188 Question owner
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and too soon again; have recreated profile from scratch - it's going to take hours to download - how irritating anyway, thanks!