This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks have disappeared after Firefox update

  • 2 respostas
  • 2 have this problem
  • 414 views
  • Last reply by ctfox001

more options

Firefox prompted me to update. I did. Then I only had two choices: exit or create a new profile, and since exit did nothing but close the program, I did the second thing. Now all of my bookmarks are gone - that I rely on for work. I need specific step-by-step instructions on how to get those back. I looked through several of the FAQs on this and none where helpful. I did not have a Firefox folder put on my desktop. Losing these bookmarks will be a major issue. Please help!

Firefox prompted me to update. I did. Then I only had two choices: exit or create a new profile, and since exit did nothing but close the program, I did the second thing. Now all of my bookmarks are gone - that I rely on for work. I need specific step-by-step instructions on how to get those back. I looked through several of the FAQs on this and none where helpful. I did not have a Firefox folder put on my desktop. Losing these bookmarks will be a major issue. Please help!

Chosen solution

Did you update to Firefox 85 as this version has been released today ?

Did you create a new profile or did you exit without creating a new profile ?

You can look at this article:

You can delete compatibility.ini in a profile folder if Firefox refuses to use this profile for some reason.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

Did you update to Firefox 85 as this version has been released today ?

Did you create a new profile or did you exit without creating a new profile ?

You can look at this article:

You can delete compatibility.ini in a profile folder if Firefox refuses to use this profile for some reason.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

more options

@cor-el Thank you so very much - the first article helped to solve the issue. I appreciate the quick response!