We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox can't scroll down on some web pages

  • 3 respostas
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

ElfQrin
ElfQrin
more options

Firefox can't scroll down or up on some web pages. You can only navigate them hitting Tab to select the elements.

This issue has been reported before, but archived without solution. See "why can't I scroll down on some websites?" (27 May 2018):

https://support.mozilla.org/en-US/questions/1219374

This page seems to have a more particular behavior, may be it could help to pinpoint the problem: It does scroll up and down until you don't close the two pop up boxes, then you can't scroll it anymore (but you can still navigate the page using Tab). If you have an ad blocker that blocks the two pop up boxes, then you can't scroll the page at all. The same behavior happens on Google Chrome.

https://www.latinacittaaperta.info/2018/06/07/kunt/

Firefox can't scroll down or up on some web pages. You can only navigate them hitting Tab to select the elements. This issue has been reported before, but archived without solution. See "why can't I scroll down on some websites?" (27 May 2018): https://support.mozilla.org/en-US/questions/1219374 This page seems to have a more particular behavior, may be it could help to pinpoint the problem: It does scroll up and down until you don't close the two pop up boxes, then you can't scroll it anymore (but you can still navigate the page using Tab). If you have an ad blocker that blocks the two pop up boxes, then you can't scroll the page at all. The same behavior happens on Google Chrome. https://www.latinacittaaperta.info/2018/06/07/kunt/

All Replies (3)

FredMcD
FredMcD
more options

I had no problem on that page.

Is this with all websites/pages, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

ElfQrin
ElfQrin Question owner
more options

Well, this is weird. Now that page is working for me too in both Firefox and Chrome, and I didn't change anything in both browsers. I'll try to investigate further next time I find a page with a similar problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

How do you open those pop-ups on that page ?

It is likely that you aren't removing the pop-up properly and that the actual container is still present. You can check that in the Inspector via the right-click context menu (Inspect Element).