Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Subject line is replaced by dots upon saving drafts or templates

  • 3 respostas
  • 2 have this problem
  • 2 views
  • Last reply by mail1009

mail1009
mail1009
more options

I create a new blank message, type something into the subject field, save, and close the window. My drafts folder displays the new message, but instead of my subject line there are three dots. When I open the draft again, the subject line indeed consists of three dots. Replacing the dots again by some text does not solve the problem, after saving it will still have three dots. Thus, I cannot save subject lines in drafts. The same for templates. What's going wrong here?

This is on Windows 10, newest Thunderbird release version 78.9.1 (32-bit).

I create a new blank message, type something into the subject field, save, and close the window. My drafts folder displays the new message, but instead of my subject line there are three dots. When I open the draft again, the subject line indeed consists of three dots. Replacing the dots again by some text does not solve the problem, after saving it will still have three dots. Thus, I cannot save subject lines in drafts. The same for templates. What's going wrong here? This is on Windows 10, newest Thunderbird release version 78.9.1 (32-bit).

Chosen solution

This is a known problem when e2ee is set up for the account, and when you open the saved draft in a new window. The original subject is not restored in that case.

As a workaround, select the saved draft in the thread pane and toggle the message pane with F8. This will restore the subject. Press F8 again to turn off the message pane.

I'd hope that this will be fixed at some point, but we're not there yet.

Ler a resposta no contexto 👍 1

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Please restart Thunderbird in SAfe Mode and see if the issue is still present. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Please report back on results.

IF the problem still exists then.... Perhaps it would be a good idea, if you were to add some additional information to this bug. You will need to register in order to post comment. The original person was using Linux but are using Windows, so this is not OS specific and tha is the sort of information they would need. Also, please mention whether this is in an imap or pop account. https://bugzilla.mozilla.org/show_bug.cgi?id=1696515

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

This is a known problem when e2ee is set up for the account, and when you open the saved draft in a new window. The original subject is not restored in that case.

As a workaround, select the saved draft in the thread pane and toggle the message pane with F8. This will restore the subject. Press F8 again to turn off the message pane.

I'd hope that this will be fixed at some point, but we're not there yet.

mail1009
mail1009 Question owner
more options

@Toad-Hall: thanks! The issue seems to be exactly what christ1 describes, so it is already known and reportet. @christ1: thank you, the F8 works, this seems to be it.