This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email

more options

Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message "Server error: please try again" I get identical failures on two (2) computers, both running Tbird... Computer #1 running v.78.10.0, and computer #2 running v.68.12.1... Tbird on computer #1 upgraded to v.78.10.0 on 4/21/21... email worked until morning of 4/24/21 I have rebooted both Tbird and the computers... no joy I hesitate to uninstall & reinstall Tbird as I'm afraid of losing old emails, settings, X-notes, etc. My security suite is Norton. Any answers? Thanks

Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message "Server error: please try again" I get identical failures on two (2) computers, both running Tbird... Computer #1 running v.78.10.0, and computer #2 running v.68.12.1... Tbird on computer #1 upgraded to v.78.10.0 on 4/21/21... email worked until morning of 4/24/21 I have rebooted both Tbird and the computers... no joy I hesitate to uninstall & reinstall Tbird as I'm afraid of losing old emails, settings, X-notes, etc. My security suite is Norton. Any answers? Thanks

Chosen solution

Remove the passwords from Saved Passwords in Options, restart TB, enter a secure mail key when asked for a password.

https://www.att.com/support/article/email-support/KM1240308

https://support.mozilla.org/en-US/questions/1312886

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

Remove the passwords from Saved Passwords in Options, restart TB, enter a secure mail key when asked for a password.

https://www.att.com/support/article/email-support/KM1240308

https://support.mozilla.org/en-US/questions/1312886

more options

This solved my problem... Thank you very much!