Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Inbox empty

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

Hi there,

I'm using Thunderbird for several years now and feeling good about it. My inbox has about 7.000+ mails. The files are stored on an external SSD-drive. In the morning of the 1st of July everything was fine, when I closed Thunderbird. In the afternoon when I opened Thunderbird, my inbox was empty. I thought of a malfunction, closed Thunderbird and started it again. My inbox was still empty and new mails were incoming. My inbox file has only 2MB instead of 2GB. I tried repairing the msf-file without success. My last backup is 4 months old... Is there any chance to recover my mails (with third-party tools)?

Best regards

Martin

Hi there, I'm using Thunderbird for several years now and feeling good about it. My inbox has about 7.000+ mails. The files are stored on an external SSD-drive. In the morning of the 1st of July everything was fine, when I closed Thunderbird. In the afternoon when I opened Thunderbird, my inbox was empty. I thought of a malfunction, closed Thunderbird and started it again. My inbox was still empty and new mails were incoming. My inbox file has only 2MB instead of 2GB. I tried repairing the msf-file without success. My last backup is 4 months old... Is there any chance to recover my mails (with third-party tools)? Best regards Martin

All Replies (1)

more options

if the file is only 2mb and recovery from that source is most unlikely. but then Thunderbird is not meant to run with it's profile stored on an external device, despite some folk making it happen. It is not tested in that configuration.