This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Saved Thunderbird profile not loading

  • 5 respostas
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

QualityMike
QualityMike
more options

Been working on this problem for 3 days.

Had to do a partial Win 10 re-install. Saved my Thunderbird profile on a second HDD. After Win restart had to load all my programs in.

Loaded Thunderbird, moved saved profile (almost 90Gig) to profile folder. Since TB load profile does not recognize my saved profile, I created a new profile. I then copied the contents of my saved profile to the new empty profile.

No matter what I do, TB loads as if I am starting a new. Very frustrating. I have saved profiles in the past and loaded TB on a new computer with no problems.

Any help would be appreciated.

I have been a TB user for years and I contribute $ 50.00 yearly to the cause. I really believe in opensource.

Thanks,

--Mike

Been working on this problem for 3 days. Had to do a partial Win 10 re-install. Saved my Thunderbird profile on a second HDD. After Win restart had to load all my programs in. Loaded Thunderbird, moved saved profile (almost 90Gig) to profile folder. Since TB load profile does not recognize my saved profile, I created a new profile. I then copied the contents of my saved profile to the new empty profile. No matter what I do, TB loads as if I am starting a new. Very frustrating. I have saved profiles in the past and loaded TB on a new computer with no problems. Any help would be appreciated. I have been a TB user for years and I contribute $ 50.00 yearly to the cause. I really believe in opensource. Thanks, --Mike

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

A 90Gb profile folder sounds somewhat excessive. I have 40,000 message in my inbox for a 4gb footprint. although with all accounts and some ancient junk, my profile is still less that 20gb. But that is not the issue today.

Goto the troubleshooting information on the help menu, click the show button for the profile to open file manager/explorer in the profile folder that is in use. Is it the one you have copied your data into? By far most issues relate to the profile in use not being the one expected. Even more so as profile name no longer are Default.

QualityMike
QualityMike Question owner
more options

Not sure where I got the 90G. Most of my saved profiles are between 2 & 3 G and 50k files. I have been using TB since the beginning and have upgraded my desktop computer at least 5 times and never had an issue moving my profiles to the new computer.

I double checked the folder from the 'trouble shooting information' and that is the correct folder that I am using.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Before you did the Win10 reinstall - what version of Thunderbird were you using ? When you had to reinstall Thunderbird program, what version did you reinstall?

When moving to new PC or performing a OS reinstall - I would advise you backup/copy the Appdata/Roaming/'Thunderbird' folder as it contains everything. I would also advise you reinstall the same version of Thunderbird as you were previously using and run once, but do not create accounts. Exit Thunderbird, access Appdata/Roaming folder and delete the default 'Thunderbird' folder, then paste the backup 'Thunderbird' folder into the 'Roaming' folder. Start Thunderbird.


When doing Win10 fix - did Windows create a 'windows.old' folder in C: drive ? If yes, then you may discover all data backed up in that folder here:

  • C:/Users/user name/Appdata/Roaming/Thunderbird

and If you have not installed same version as previously used... Copy that 'Thunderbird' folder Exit Thunderbird if it is running. Uninstall Thunderbird.

Access * C:/Users/user name/Appdata/Roaming folder Delete the 'Thunderbird' folder. Paste the copied 'Thunderbird' folder into the 'Roaming' folder. Download and install the version of Thunderbird that you were using prior to fixing Win10 OS.

QualityMike
QualityMike Question owner
more options

I always keep TB updated, so I am not sure what version I was using prior to WIN 10 re-install. I have the latest ver 78.11 now. Could have been a recent previous version. I will work on that.

Thanks for the info.

--Mike

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Hopefully, you may find a 'windows.old' folder with full copy of old Thunderbird. In the 'profile name' folder, there is a file called 'compatibility.ini' which can be opened using Notepad to read it. In the backup copy of original 'profile name' folder , that 'compatibility.ini' info would tell you what version was last used.

Toad-Hall modificouno o