This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird gives error message regarding Dovecot.

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by cara4

cara4
cara4
more options

I recently switched over to Thunderbird and all has been great with the exception of not being able to send email. This is the message I receive.

"An error occurred while sending mail: The mail server sent an incorrect greeting: * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.."

I contacted my hosting company and they said they can't support it because from all appearances their server is working just fine. I'm getting a bit frustrated as with the new install, I said goodbye to Microsoft forever by installing Ubuntu 20.04 as well. What a learning curve complete with challenges! Thanks.

I recently switched over to Thunderbird and all has been great with the exception of not being able to send email. This is the message I receive. "An error occurred while sending mail: The mail server sent an incorrect greeting: * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.." I contacted my hosting company and they said they can't support it because from all appearances their server is working just fine. I'm getting a bit frustrated as with the new install, I said goodbye to Microsoft forever by installing Ubuntu 20.04 as well. What a learning curve complete with challenges! Thanks.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

looks to me like you have used the IMAP server to try and send mail... that will not work. So is this a commercial provider or a local thing with a shared incoming mail and outgoing mail server where the port numbers are used to differentiate on the protocol.

cara4
cara4 Question owner
more options

Actually, I spoke with my hosting company again, and we went through the settings and discovered that the out smtp was wrong. I would like to tell everyone if your hosting company is not helping you, just ask them to go through the settings with you. This could be an easy fix.

Thank you for responding to me. I appreciate it.

Cara