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Cannot open / save PDF attachment from google imap account

  • 5 respostas
  • 1 has this problem
  • 4 views
  • Last reply by Daniele

Daniele
Daniele
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I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I can save it but the saved PDF is smaller and corrupted.

I am using TB Version 91.1.1 64 bit on Windows Version 10.0.19042.1237

Thanks.

I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I can save it but the saved PDF is smaller and corrupted. I am using TB Version 91.1.1 64 bit on Windows Version 10.0.19042.1237 Thanks.
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All Replies (5)

Matt
Matt
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  • Top 10 Contributor
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Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

Daniele
Daniele Question owner
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Matt said
Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

My antivirus is Microsoft Defender (windows 10). How could I tell not scan email attachment?

Thanks.

Daniele
Daniele Question owner
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Matt said
Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

Btw I've seen this is a 2 years old bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1576584 not solved yet. Even if they say "some attachments are marked as "size unknown", but indeed my attachment shows correctly its size. :-(

Thanks.

Daniele modificouno o

Daniele
Daniele Question owner
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I found that this error appears only if the attachment is big, say about > 5 Mb. (mine was 12 Mb) So my work around is to set filelink for attachments > 5 Mb.

Daniele
Daniele Question owner
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But the problem is still there when I receive a bigger pdf attached. I cannot open or save it.

-(