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crash at startup

  • 7 respostas
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

explo8
explo8
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Hello? I am using firefox browser in my office. but recently when I start up firefox It will not open.(I guess software crash begins...). some ways such as safe mode, refreshness was useless... How can I use it again?

Hello? I am using firefox browser in my office. but recently when I start up firefox It will not open.(I guess software crash begins...). some ways such as safe mode, refreshness was useless... How can I use it again?

All Replies (7)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

explo8
explo8 Question owner
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Hello?

My crash report ID 

bp-016f5e67-0442-409c-8b89-433c30210714
bp-0263ce79-e734-4337-9897-401da0210712
bp-becd7b60-df7a-4658-8f97-db62a0210712
bp-7e6e5a65-ae6e-4d4c-9078-e50810210416

Thank you for your help!
FredMcD
FredMcD
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Those crash reports are from July and for Version 89. We need the recent reports for the last few days.

Note: bp-7e6e5a65-ae6e-4d4c-9078-e50810210416 was not found in the servers.

explo8
explo8 Question owner
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I am sorry... There is no report other than that! Are there anything I can do? What shall I do?

explo8 modificouno o

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

explo8
explo8 Question owner
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I am afraid there is still the problem...

Thank you for your help...

FredMcD
FredMcD
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I called for more help.