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No email gets to the Inbox. Everthing goes to the Trash bin. T-Bird 78.14.0

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  • Last reply by AgnesRM

Jim Michaels
Jim Michaels
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Right click the T-Bird Inbox (Properties), you get: # of Messages: 0, Size on Disk: 0. Every email goes to the Trash bin. With 0 size, it appears that nothing can be loaded here. My Trash bin shows # of messages: 2, Size on Disk: 175KB. This must be arbitrary because the 2 files are 38.2KB & 40.3KB.= 78.5KB. Is it possible to enter xxxKB to the Inbox Size on Disk, or where does this KB size come from?

Thanks, Jim

Right click the T-Bird Inbox (Properties), you get: # of Messages: 0, Size on Disk: 0. Every email goes to the Trash bin. With 0 size, it appears that nothing can be loaded here. My Trash bin shows # of messages: 2, Size on Disk: 175KB. This must be arbitrary because the 2 files are 38.2KB & 40.3KB.= 78.5KB. Is it possible to enter xxxKB to the Inbox Size on Disk, or where does this KB size come from? Thanks, Jim

Chosen solution

I believe 'size on disk' shows how much that folder is actually using in stored emails - it is not a limit preventing any more from being stored. So - when there are messages in an folder the size shown will grow. If you drag or copy a message from Trash to Inbox or to any other empty folder you should see that. Why are they all in trash? Have you set up a filter that is to take an action on incoming emails and then delete them? That would put messages in Trash. That could be happening either in your online webmail - messages sent to Trash before they even get to Thunderbird, or may happen after they download if Thunderbird is moving / deleting them. Shut down Thunderbird, then check your webmail to see if any incoming emails do stay in Inbox there. Once you have a few in there, then start Thunderbird and see if they go to Trash or not. Please report the results.

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AgnesRM
AgnesRM
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Chosen Solution

I believe 'size on disk' shows how much that folder is actually using in stored emails - it is not a limit preventing any more from being stored. So - when there are messages in an folder the size shown will grow. If you drag or copy a message from Trash to Inbox or to any other empty folder you should see that. Why are they all in trash? Have you set up a filter that is to take an action on incoming emails and then delete them? That would put messages in Trash. That could be happening either in your online webmail - messages sent to Trash before they even get to Thunderbird, or may happen after they download if Thunderbird is moving / deleting them. Shut down Thunderbird, then check your webmail to see if any incoming emails do stay in Inbox there. Once you have a few in there, then start Thunderbird and see if they go to Trash or not. Please report the results.