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All my bookmarks and data gone after Firefox restart

  • 3 respostas
  • 1 has this problem
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  • Last reply by FredMcD

xrickgomezx
xrickgomezx
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Please help me, all my bookmarks are gone and everything is set to default. I also checked my history and there is nothing. All have been wiped out. I restarted my firefox because it detects my letters as keyboard shortcuts , I tried to exit and open it first but it is still there. Then, I used troubleshoot mode to restart the firefox. It was fixed after that but after using firefox for a while I noticed all my bookmarks are gone, then, checked everything was gone. I tried restoring bookmarks by profiles but firefox didn't create a profile it was only a default profile in there. I haven't log in my account on this device because i forgot. Please help I really those bookmarks back. It is very important for my work and most of my research references are my bookmarks.

Please help me, all my bookmarks are gone and everything is set to default. I also checked my history and there is nothing. All have been wiped out. I restarted my firefox because it detects my letters as keyboard shortcuts , I tried to exit and open it first but it is still there. Then, I used troubleshoot mode to restart the firefox. It was fixed after that but after using firefox for a while I noticed all my bookmarks are gone, then, checked everything was gone. I tried restoring bookmarks by profiles but firefox didn't create a profile it was only a default profile in there. I haven't log in my account on this device because i forgot. Please help I really those bookmarks back. It is very important for my work and most of my research references are my bookmarks.

Chosen solution

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

xrickgomezx
xrickgomezx Question owner
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Thank you so much! There is a old firefox folder. Thank you again, now I got all of it back.

FredMcD
FredMcD
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Glad to help. Safe Surfing.