Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

primary password not accepted

  • 3 respostas
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

stevebsteven
stevebsteven
more options

My primary password is not accepted

My primary password is not accepted

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Where are you using the Primary Password ?

The PP is only used to unlock the passwords stored in the Lockwise Password Manager (about:logins) and not for other case like accessing your Sync account.

stevebsteven
stevebsteven Question owner
more options

I want it to unlock my passwords stored in the Lockwise Password Manager. The primary password that had been working suddenly stopped working and there does not seem to be a way to recover it or make a new one without already having one that works.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to login or logout or change the PP in the security device manager.

  • Settings -> Privacy & Security
    Security -> Certificates -> Security Devices

In the left panel select "Software Security Device". You can find "Log In" and "Log Out" and "Change Password" in the very right panel. You may have to Zoom out the page to make this right panel visible.