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Google services don't work

  • 4 respostas
  • 1 has this problem
  • 11 views
  • Last reply by esterreina4

esterreina4
esterreina4
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Hi,

Since the last update I'm having issues using Google products - on and off, it works some times. My gmail won't always load or it shows a connection error when I refresh the page. Also, when I search something on the search bar it does not respond at all.

Any clue on what can be wrong? Thanks!

Hi, Since the last update I'm having issues using Google products - on and off, it works some times. My gmail won't always load or it shows a connection error when I refresh the page. Also, when I search something on the search bar it does not respond at all. Any clue on what can be wrong? Thanks!

All Replies (4)

FredMcD
FredMcD
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esterreina4 said
. . . . or it shows a connection error when I refresh the page

Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

esterreina4
esterreina4 Question owner
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Hi,

When I refresh to see new emails (from the gmail page), it says "Not connected" and there is a count down, but it never reconnects. When I refresh the whole page (from the browzer) it does not load. See both examples attached.

At some point, it eventually loads... but we are talking about hours, not just a slow response.

When this is happening, google's main page does not load either, I have no problems with other websites.

Hope this makes sense now.

Thanks!

FredMcD
FredMcD
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That is not a normal error message. I don't know where that is from.

Are you using a VPN?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

esterreina4
esterreina4 Question owner
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Hi,

Thanks for your reply. No, I'm not using a VPN.

I'll try the your suggestions.