This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

accses to my account

  • 2 respostas
  • 1 has this problem
  • 21 views
  • Last reply by James

more options

Hello My main account is my email address [edited email from public] @gmail.com # and I do not have access to it due to forgetting my password and recovery code. Please help me access my account, including by sending a code to [edited email from public] @gmail.com. This is the best solution for my security and your rules. My email has been attached to this email as proof of having an account. I have no choice but to help.


Thank you

Hello My main account is my email address [edited email from public] @gmail.com # and I do not have access to it due to forgetting my password and recovery code. Please help me access my account, including by sending a code to [edited email from public] @gmail.com. This is the best solution for my security and your rules. My email has been attached to this email as proof of having an account. I have no choice but to help. Thank you

James modificouno o

All Replies (2)

more options

We can only help with Firefox issues. You need to contact support for that website.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

Are you talking about Firefox Account? since you did not say.

https://support.mozilla.org/en-US/kb/im-having-problems-my-firefox-account

Posting you email in public here is a great way for search and spam bots to find it.