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Where did Gmail support for "mailto: " go?

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  • Last reply by cor-el

Art Thompson
Art Thompson
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I have been using Firefox for years and have always used Gmail as my default email account. Suddenly I can no longer open a mailto link - just on one of my several PCs. I go to settings and there is no option for Gmail or anything else. I tried copying the link from one of my other computers but there is nowhere to Paste that. Weird...

I have been using Firefox for years and have always used Gmail as my default email account. Suddenly I can no longer open a mailto link - just on one of my several PCs. I go to settings and there is no option for Gmail or anything else. I tried copying the link from one of my other computers but there is nowhere to Paste that. Weird...
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Chosen solution

We have seen more reports where a fresh handlers.json file didn't restore Gmail as a possible mailto choice.

You can try to copy handlers.json from a profile folder that still has Gmail to your current profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

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cor-el
cor-el
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Chosen Solution

We have seen more reports where a fresh handlers.json file didn't restore Gmail as a possible mailto choice.

You can try to copy handlers.json from a profile folder that still has Gmail to your current profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Art Thompson
Art Thompson Question owner
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Interesting. It turns out that there were nine versions of that file with the suffix "corrupt" in that folder dating back to 2021, as well as one without the suffix. I deleted them all. Fortunately one of my other PCs shares the same keyboard and I have a net drive. So I was able to do a copy/paste in less than a minute and solved the problem. At least for now. Thank you so much for your incredibly quick response.

cor-el
cor-el
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You're welcome and thanks for reporting back that it worked.