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trying to use Rakuten when I shop

  • 2 respostas
  • 0 have this problem
  • 11 views
  • Last reply by jonzn4SUSE

robotrail
robotrail
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I am trying to use Rakuten when I shop. I am on the merchant site, then click on the Rakuten button for the cash back trip #. I am taken to the Rakuten site for the trip #, then it says I will be taken back to the merchant site to continue my shopping. However, I do not get taken back to the merchant site, I always get a page that says page not found. Someone told me to disable the firewalls. I am 71 and do not have a clue on how to do that or what. I need some help. I only use Mozilla Firefox and do not want to use any other browser.

I am trying to use Rakuten when I shop. I am on the merchant site, then click on the Rakuten button for the cash back trip #. I am taken to the Rakuten site for the trip #, then it says I will be taken back to the merchant site to continue my shopping. However, I do not get taken back to the merchant site, I always get a page that says page not found. Someone told me to disable the firewalls. I am 71 and do not have a clue on how to do that or what. I need some help. I only use Mozilla Firefox and do not want to use any other browser.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you provide the exact steps and links so that we can try to replicate the issue? Do we have to login?