We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird all of a sudden will not open with my old, preferred profile

  • 1 resposta
  • 0 have this problem
  • 2 views
  • Last reply by Stans

Havis
Havis
more options

Please advise. I was using Thunderbird yesterday and it all of a sudden stopped opening. I followed instructions about: rebooting my computer, deleting the parent.lock file, clearing the cache, uninstalling and reinstalling, attempting to open in safe mode. None of these things worked. After the second uninstall/reinstall, I opened the profile manager to see if thunderbird would launch with a newly created profile. It did. BUT, it still will not launch with my older profiles which have data that is desperately needed for work. It seems like my profile backups are not prior to the existing problem so pasting them into the new install profiles has not solved the failure to launch problem. Please help! I am using windows 11 and thunderbird version 102.4.1.

Please advise. I was using Thunderbird yesterday and it all of a sudden stopped opening. I followed instructions about: rebooting my computer, deleting the parent.lock file, clearing the cache, uninstalling and reinstalling, attempting to open in safe mode. None of these things worked. After the second uninstall/reinstall, I opened the profile manager to see if thunderbird would launch with a newly created profile. It did. BUT, it still will not launch with my older profiles which have data that is desperately needed for work. It seems like my profile backups are not prior to the existing problem so pasting them into the new install profiles has not solved the failure to launch problem. Please help! I am using windows 11 and thunderbird version 102.4.1.

All Replies (1)

Stans
Stans
more options

I suppose you had your account setup as POP on the old profile and no messages were left on the server after Thunderbird downloaded them to your PC, correct?