This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I'm getting mesage "Secure Connection Failed"

  • 3 respostas
  • 1 has this problem
  • 2486 views
  • Last reply by 7730200

7730200
7730200
more options

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it again, browser didn't open it and I gave me message:

Secure Connection Failed

An error occurred during a connection to www.quora.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I've tried to get support from Quora.com how message said, but they told me "this error does not originate from our website". And gave me some suggestions - "The easiest way to fix this secure connection error is to reset the Firefox settings." I've performed "Refresh Firefox", but problem persists. I don't use VPN. Can anyone please help me with this problem?

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it again, browser didn't open it and I gave me message: Secure Connection Failed An error occurred during a connection to www.quora.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I've tried to get support from Quora.com how message said, but they told me "this error does not originate from our website". And gave me some suggestions - "The easiest way to fix this secure connection error is to reset the Firefox settings." I've performed "Refresh Firefox", but problem persists. I don't use VPN. Can anyone please help me with this problem?
Capturas de pantalla anexas

Chosen solution

I guess I'll write an update and will try to close this ticket.

I called IPS and they couldn't open web site either. After long time access to web site was restored by itself. What is happening I have no idea, but obviously it wasn't Firefox's fault.

Anyway, thank you, Paul, for trying to help, and thank you Mozilla team for nice browser.

Ler a resposta no contexto 👍 0

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

7730200
7730200 Question owner
more options

Thank you. Yes, I have visited it already.

I don't think that I have "TLS version unsupported" problem, because power outage was for ~1 hour and I doubt that web site will change their TLS to older one during this time. There is no problem with security software, because I tried to disable my Avast antivirus and it worked normally before power outage too. Clocks are correct, because I use notebook with battery.

I also have tried some things from "Firefox and other browsers can't load websites": "Security software is blocking the connection" - I already tried. Flushing "DNS cache" didn't help. Only thing left is "Internet Service Provider problem", but message says "Please contact the website owners to inform them of this problem", while web site owners say to contact web browser support.

Strange thing is that nor Firefox, nor Chrome became unable to open web site after 1 hour of power outage. While I use Epic Privacy Browser with build-in VPN and through it I can open web site normally.

7730200
7730200 Question owner
more options

Chosen Solution

I guess I'll write an update and will try to close this ticket.

I called IPS and they couldn't open web site either. After long time access to web site was restored by itself. What is happening I have no idea, but obviously it wasn't Firefox's fault.

Anyway, thank you, Paul, for trying to help, and thank you Mozilla team for nice browser.