This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my usernames and passwords are not syncing

  • 2 respostas
  • 0 have this problem
  • 1 view
  • Last reply by Paul

more options

my usernames and passwords are not syncing....i have all my passwords and usernames saved on my pc....and I’ve synced all passwords and logins and can view them on both devices. ‘Autofill in Firefox’ and ‘Autofill in other apps’ are both on. But, when logging in to apps on the Samsung, autofill doesn’t work. Even if I fill in my email address, there is no password suggestion. Instead, a small dropdown message appears: ‘unlock Firefox’. It isn’t active, and doesn’t open anything when I tap on it. Result: I have to go looking for the passwords and fill them in manually. I hope there’s a solution. thank u in advance for your help. LL

my usernames and passwords are not syncing....i have all my passwords and usernames saved on my pc....and I’ve synced all passwords and logins and can view them on both devices. ‘Autofill in Firefox’ and ‘Autofill in other apps’ are both on. But, when logging in to apps on the Samsung, autofill doesn’t work. Even if I fill in my email address, there is no password suggestion. Instead, a small dropdown message appears: ‘unlock Firefox’. It isn’t active, and doesn’t open anything when I tap on it. Result: I have to go looking for the passwords and fill them in manually. I hope there’s a solution. thank u in advance for your help. LL

All Replies (2)

more options

Hi

This is something that our developers are aware of and are looking into. You can follow progress on this and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1817926

more options

Hi

Thank you for your patience while we have been looking into the password auto-fill issue in Firefox for Android. I have been advised by our developers that this issue is due to be fixed in Firefox for Android 117, which is due to be made available from the end of this month. Please look out for an update from the Google Play store.

Thank you.