This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

MS Viruscan aggressively scanning inbox causing "not responding" error

  • 1 resposta
  • 0 have this problem
  • 2 views
  • Last reply by christ1

townie57538
townie57538
more options

I had terrible trouble from April 28, 2023 with TB after a update to MicroSoft Viruscan arrived. MS would now scan email for over up to 10 minutes showing wait-circles before it would let me use TB for EACH TIME that TB was used.

I had terrible trouble from April 28, 2023 with TB after a update to MicroSoft Viruscan arrived. MS would now scan email for over up to 10 minutes showing wait-circles before it would let me use TB for EACH TIME that TB was used.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile